Limited Warranty Policy

Last Updated: August 12, 2026

Jano Life, Inc. ("we," "us") warrants that your Petal device will be free from defects in materials and workmanship under normal use for one (1) year from the date of delivery.

This is a limited warranty. It covers manufacturing defects. It does not cover normal wear and tear, accidental damage, or misuse — the differences are spelled out in Sections 3 and 4.

This warranty is separate from our Returns & Refunds policy, which covers returns within 30 days of delivery for any reason.

1. Who Is Covered

This warranty applies to the original purchaser of a Petal bought from petal.today or an authorized retailer, shipped to an address in the United States, and is not transferable. Devices purchased from unauthorized resellers, marketplaces, or third-party sellers are not covered.

You do not need to register your device to make a claim. Keep your order number or receipt — that's all we need.

2. What's Covered

During the warranty period, we'll cover defects in materials or workmanship, including:

  • The device failing to power on, charge, or hold a charge as designed

  • Sensor contacts, internal electronics, or the charging interface failing under normal use

  • Enclosure separation, seam failure, or material breakdown not caused by impact or misuse

  • Manufacturing flaws present at delivery

  • Bluetooth or pairing hardware failures

Battery. The battery is covered if it fails entirely, or if it holds less than 80% of its original capacity, within the warranty period. Gradual capacity loss above that threshold is normal and is not a defect.

3. What's Not Covered: Normal Wear and Tear

Petal is worn daily against the body. Some change over time is expected and is not a defect:

  • Cosmetic scratches, scuffs, marks, or fading

  • Discoloration or staining from sweat, body oils, lotions, sunscreen, detergent, or fabric dye

  • Softening, stretching, or wear of fabric, seams, or edging from repeated use and washing

  • Gradual battery capacity loss above the threshold in Section 2

  • Wear to the charging contacts from repeated connection

4. What's Not Covered: Everything Else

  • Liquid damage beyond the device's rated protection — including machine washing, machine drying, submersion, steam, or sauna use

  • Drops, crushing, bending, punctures, or other impact damage

  • Damage from pets, children, or storage conditions (extreme heat, cold, or direct sun)

  • Damage from continuing to use a device after a fault or damage appears

  • Unauthorized disassembly, repair, or modification

  • Use with chargers, cables, or accessories we didn't supply or approve

  • Loss or theft

  • Devices with removed, altered, or illegible serial numbers

  • Counterfeit devices, or devices not manufactured by or for us

  • Software, app functionality, third-party services, and connectivity issues arising from your phone, operating system, or network — these are addressed in our [Terms of Service], not here

5. How to Make a Claim

Step 1 — Start your claim. You can file two ways:

  • Preferred Option: Online at petal.loopreturns.com — you'll need your order number and the email address used to place the order. This is the fastest route.

  • Secondary Option: By email to help@petal.today — include your order number, the email address on the order, and the information below.

Either way, please be prepared to give us:

  • What's wrong, when it started, and what you were doing when it appeared

  • A photo showing the issue and the overall condition of the device

Please don't send photos of yourself wearing the device, and don't send us your health or biometric data — we don't need it to evaluate a hardware claim.

Step 2 — We review. Every claim is reviewed by a person, not automatically approved. We may ask follow-up questions or suggest troubleshooting steps first, since some issues resolve without sending the device in.

Step 3 — Send the device in. Warranty claims require the device to be returned so we can inspect it. We'll email you a prepaid shipping label at no cost to you — there are no handling or return shipping fees on a warranty claim. Please wipe the device down before packing it, and ship within 14 days of receiving the label.

Step 4 — Inspection. We inspect returned devices within 10 business days of receipt and email you the outcome.

Please use the label we provide rather than shipping on your own, so we can match the device to your claim.

6. What We'll Do

When you file your claim, you'll choose your preferred outcome:

  • Replacement — we send you a new or equivalent-to-new Petal in the same size and colorway, or

  • Refund — we refund your purchase price to your original payment method.

We'll confirm your selected outcome once we've inspected the device and verified the defect is covered. If we can't fulfill your first choice (for example, your size and colorway is out of stock), we'll contact you before doing anything else.

Replacement devices are covered for the remainder of your original warranty period, or 90 days from the date we ship the replacement, whichever is longer. Replacement doesn't restart the warranty from zero. If your device is with us for warranty service, we add those days back onto your warranty period.

If the claim isn't covered, we'll tell you why and offer you the choice to have the device returned at no cost, or to look at out-of-warranty repair or replacement pricing. We'll never dispose of your device without asking you first.

Shipping. We pay shipping both ways on warranty claims, and we don't charge handling fees. If the issue turns out not to be covered, we still cover shipping the device back to you for the first claim.

7. Limitations

To the extent permitted by law, replacement or refund as described above is your exclusive remedy, and we are not liable for incidental or consequential damages, including lost data or loss of use.

Any implied warranties, including merchantability and fitness for a particular purpose, are limited in duration to the warranty period stated above. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so these limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state.

8. Contact

hello@petal.today

Jano Life, Inc. — 2445 Augustine Dr., STE 150 & 201, Santa Clara, CA 95054