Help Center

First, please ensure your Petal is charged.

Next, please check your mobile device settings:

• Please ensure the Petal mobile app has Bluetooth® permissions granted
  • System Settings app > Apps > Petal
  
• Please toggle Bluetooth® off and back on in your mobile device settings
  • System Settings app > Bluetooth®
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If those settings all look OK and you are still having trouble, please follow these steps to reset the Bluetooth® connection:

• Navigate to your phone's Bluetooth® settings
  • Select Petal from the list of devices and forget the device
• Ensure your charging cable is connected to a power source
• Connect Petal to the charging cable to reboot it
  • The LED will be green, turn off temporarily during reboot, and then turn green again
• Disconnect Petal from the charging cable
• Press the button twice within 30 seconds
  • The LED should flash red twice
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The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Petal is under license. Other trademarks and trade names are those of their respective owners.

Connect the charging cable to a power source, then connect it to Petal. The LED shows green while charging and turns off when fully charged.

Ensure Petal is fitted snugly against your skin. In the app, navigate to the Heart section, tap "Measure Heart Rate," and wait up to 50 seconds for your result in BPM.